JFG Technologies, LLC dba ModMyMods
Last Updated: June 4, 2026
ModMyMods wants customers to be confident when ordering from us. This Refund and Returns Policy explains how returns, refunds, cancellations, damaged shipments, wrong items, defective products, special orders, and non-returnable items are handled.
This policy applies to purchases made through ModMyMods.com and related ModMyMods sales channels unless a different written policy applies to a specific item, order, marketplace, or promotion.
Business Name: JFG Technologies, LLC dba ModMyMods
Address: 850 Saint Paul St. #26, Rochester, NY 14605 USA
Email: Support@ModMyMods.com
Most eligible products may be returned within 30 days from the date of delivery.
To start a return, you must contact ModMyMods before sending anything back. Returns sent without prior approval, return authorization, or written confirmation may be refused, delayed, or returned to sender.
To request a return, contact us with your order information and the reason for the return.
Please include your order number, name and contact information, the item or items you want to return, the reason for the return, and photos if the item is damaged, defective, incorrect, incomplete, or otherwise has an issue.
Once reviewed, we will provide instructions if the return is approved.
Returned items must be complete, clean, unmodified, and in resaleable condition unless the return is being approved due to a verified defect, wrong item, shipping damage, or another approved exception.
Returns may be rejected or reduced if the item is used, installed, scratched, damaged, altered, modified, contaminated, missing parts or accessories, missing manuals or packaging, missing fittings, cables, screws, seals, labels, or serial numbers, returned in a condition that prevents resale, returned without approval, or returned after the return window has expired.
We reserve the right to inspect all returned items before issuing any refund, replacement, exchange, or store credit.
Because many liquid cooling products are contamination-sensitive, return eligibility depends heavily on condition.
Opened but unused liquid cooling components may be returnable only if approved by ModMyMods.
Used liquid cooling components are not returnable unless the return is approved due to a verified defect or another written exception.
The following items are generally not returnable once opened: coolant and fluids, thermal paste, thermal pads, tubing, consumables, chemicals, cleaners, adhesives, sealants, and other contamination-sensitive products.
Items that have had liquid, coolant, residue, dye, debris, or other contamination introduced may be refused.
The following items are generally final sale and are not returnable unless required by law or unless ModMyMods agrees otherwise in writing: clearance items, final sale items, special-order items, custom-order items, custom work or modified products, open-box items, discontinued items, used items, refurbished items, scratch-and-dent items, opened fluids, coolant, thermal paste, thermal pads, tubing, chemicals, cleaners, adhesives, sealants, and other consumables.
Any product page, invoice, quote, or written communication may include additional return restrictions for specific items.
For standard buyer’s remorse returns, the customer is responsible for return shipping costs.
Buyer’s remorse includes ordering the wrong item, no longer needing the item, changing your mind, compatibility issues not caused by ModMyMods, preference-based returns, and accidental orders.
If the return is due to a verified ModMyMods error, wrong item, defective item, or other approved issue, ModMyMods may cover return shipping or provide another resolution at our discretion.
Original shipping charges are nonrefundable unless required by law or unless ModMyMods agrees otherwise in writing.
Refunds are usually issued within 1 to 5 business days after the returned item is received and inspected.
Refunds are generally issued back to the original payment method when possible. Processing time after we issue the refund may vary depending on your bank, card issuer, payment provider, or marketplace.
Refunds may be reduced for missing items or accessories, damaged packaging, used, installed, scratched, damaged, altered, or contaminated products, return shipping charges, original shipping charges, restocking fees, or other costs caused by the condition or handling of the return.
A restocking fee of up to 20% may apply to eligible returns depending on the product type, condition, packaging, handling required, and reason for return.
A restocking fee of up to 15% may apply to refused, undeliverable, or incorrectly addressed shipments.
You may request cancellation before an order ships, but cancellation is not guaranteed.
Orders may not be cancelable once they have been picked, packed, processed, prepared for shipment, specially ordered, customized, modified, transferred to fulfillment, or handed to the carrier.
If an order has already shipped, it must be handled under the applicable return policy.
Canceled orders that have already entered picking, packing, processing, or preparation may be subject to a cancellation fee of up to 10%.
Backorders and preorders may be cancelable depending on the status of the order and the product.
A cancellation fee of up to 10% may apply to backorders or preorders that have already been processed, allocated, ordered from a supplier, or otherwise prepared.
Special orders, custom orders, modified products, and custom work are final sale unless ModMyMods agrees otherwise in writing or unless required by law.
These orders generally cannot be canceled, returned, refunded, or exchanged once placed, ordered, started, modified, or processed.
Claims for damaged packages, lost shipments, missing items, wrong items, short shipments, or delivery issues must be reported within one week after delivery or within one week after the expected delivery date if the package did not arrive.
For damaged-package claims, photos are required. Please keep all packaging, boxes, packing material, labels, and damaged items until the claim is resolved.
Failure to report an issue within the required timeframe may limit or prevent our ability to assist, file a carrier claim, issue a replacement, or provide another resolution.
Customers are responsible for providing a correct, complete, and current shipping address.
If an order is delayed, returned, lost, refused, or charged additional fees due to an incorrect, incomplete, outdated, or undeliverable address, the customer may be responsible for any related shipping charges, carrier fees, return fees, reshipment costs, or restocking fees.
Refused shipments may be treated as a return if the product is eligible for return and is received back in acceptable condition.
Refused shipments may be subject to original shipping charges, return shipping charges, carrier fees, restocking fees of up to 15%, and other costs charged to ModMyMods by the carrier.
Shipping charges are generally not refundable for refused shipments.
Many products sold by ModMyMods are covered by manufacturer warranties.
ModMyMods does not manufacture most of the products it sells. Warranty coverage, warranty length, replacement approval, repair approval, and claim requirements are generally controlled by the manufacturer.
When possible, ModMyMods may assist customers with warranty claims, manufacturer communication, troubleshooting, or replacement handling. However, warranty approval is not guaranteed and may depend on the manufacturer’s policies.
Products damaged by improper installation, misuse, modification, contamination, physical damage, liquid damage, incorrect setup, neglect, or use outside the manufacturer’s instructions may not qualify for warranty coverage.
If an item appears defective on arrival, contact ModMyMods as soon as possible and within 30 days of delivery.
We may request troubleshooting steps, photos, videos, serial numbers, packaging, or other information before approving a return, replacement, exchange, or warranty claim.
Do not discard the product or packaging until the issue is resolved.
Exchanges may be offered at ModMyMods’ discretion depending on product availability, item condition, return eligibility, and order circumstances.
If the replacement item costs more than the returned item, the customer is responsible for the difference. If the replacement item costs less, ModMyMods may issue a partial refund or store credit depending on the situation.
International customers are responsible for any duties, taxes, customs fees, brokerage fees, import charges, or other charges imposed by the destination country, carrier, or customs authority.
International shipping charges, customs charges, duties, taxes, and brokerage fees are generally nonrefundable.
If an international shipment is refused, abandoned, returned, or rejected due to unpaid duties, taxes, import restrictions, customs issues, or customer refusal, the customer may be responsible for all related charges.
If you purchased through a third-party marketplace, such as Amazon, eBay, Newegg, Walmart, Best Buy, or another sales channel, your return may also be subject to that marketplace’s policies, procedures, timelines, and approval process.
Where marketplace rules apply, those rules may control the return, refund, replacement, or claim process.
ModMyMods reserves the right to refuse returns, limit return privileges, cancel orders, or deny future transactions in cases of suspected return abuse, fraud, excessive returns, chargeback abuse, false claims, product swapping, serial number mismatch, or other misuse of this policy.
Nothing in this policy limits any non-waivable consumer rights that apply under the laws of your state, province, country, or other applicable jurisdiction.
Where legally required, those rights control over conflicting terms in this policy.
Questions about returns, refunds, damaged shipment claims, defective product issues, or order concerns may be directed to:
JFG Technologies, LLC dba ModMyMods
850 Saint Paul St. #26
Rochester, NY 14605 USA
Email: Support@ModMyMods.com
Website: modmymods.com